Effective Date: 2026

At DNS Peptides, we are committed to providing high-quality research products. Due to the specialized nature of peptides, please review our policy carefully before placing an order.

1. All Sales Are Final
All products sold by DNS Peptides are intended strictly for laboratory and scientific research use. For safety, quality, and regulatory reasons, all sales are final unless otherwise specified.

2. Damaged or Incorrect Orders
We will offer a replacement or refund if:

• You receive an incorrect product

• Your order arrives damaged, compromised, or defective

To be eligible:

• Contact us within 48 hours of delivery

• Provide clear photos of the product and packaging

• Products must be unused and unopened

3. Non-Returnable Items
DNS Peptides does not accept returns for:

• Opened or used products

• Products that were improperly stored after delivery

• Orders placed incorrectly by the customer

• Clearance or discounted items

4. Order Cancellations
Orders can only be canceled before they are shipped. Once an order has been processed or dispatched, cancellations are not possible.

5. Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

6. Shipping Costs
Shipping fees are non-refundable unless the return or issue is due to an error on our part.

7. International Orders
Customers ordering from outside our base country are responsible for understanding and complying with local import regulations. DNS Peptides is not responsible for delays, seizures, or returns caused by customs or regulatory issues.

8. Contact Us
If you encounter any issues with your order, please contact the DNS Peptides support team via the official contact channels on our website. We are committed to addressing concerns fairly and promptly.